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Appendix B: Maintenance and Service243
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Repair Policy
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Hewlett-Packard calculators are normally repaired and reshipped within
five (5) working days of receipt at any repair center. This is an average
time and could possibly vary depending upon the time of year and work
load at the repair center.
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Shipping Instructions
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Should your HP-41C require service, the calculator should be returned with
the following items:
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1.
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A completed Service Card, including a description of the problem.
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2.
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A sales slip or other proof of purchase (if the one-year warranty period
has not expired).
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Do not return any batteries in or with the calculator. The batteries or
damage caused by the batteries are not covered by the one-year warranty.
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If your HP-41C is damaged by battery leakage, you should first contact the
battery manufacturer for warranty information. Some battery manufacturers
may repair the calculator if it has been damaged by leaking batteries. If
the battery manufacturer warrants against battery damage, you should deal
directly with that manufacturer for repairs. If the battery manufacturer
does not warrant against battery damage, you should send the calculator to
the Hewlett-Packard for repair. Whether the calculator is under warranty or
not, there will be a charge for repairs made by Hewlett-Packard when the
calculator has been damaged by the batteries. To avoid this charge, contact
the battery manufacturer first when your calculator has been damaged by the
batteries.
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The calculator, Service Card, and (if required) the proof of purchase
should be packaged in its original shipping case or other adequate
protective packaging to prevent in-transit damage. Such damage is
not covered by the one-year warranty; Hewlett-Packard suggests that
you insure the shipment to the repair center. The packaged calculator
should be shipped to the address shown on the Service Card.
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Whether the unit is under warranty or not, it is your responsibility to
pay shipping charges for delivery to the Hewlett-Packard repair center.
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After warranty repairs are completed, the repair center returns the unit
with postage prepaid. On out-of-warranty repairs, the unit is returned
C.O.D. (covering shipping costs and the service charge).
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Limited One-Year Warranty
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What We Will do
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The HP-41C and its accessories (except the batteries and damage caused
by the batteries) are warranted by Hewlett-Packard against defects in
materials and workmanship for one year from the date of original purchase.
If you sell your calculator or give it as a gift, the
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