lynn stein wrote:
> It's just so frustrating that it worked before, and now, it seems even HP themselves don't
> have the foggiest idea howto fix their own product.
A few points:
a) The problem is with Windows. Windows is not an HP product, so the best HP support can do it to give you some general tips. Eventually they will tell you to reinstall everything (including Windows). While this may appear drastic, it will get things working again.
b) This forum is not about HP cameras, or Windows. It is about HP calculators. I am not brushing you off, but be aware, that another forum may be more appropriate (and hence helpful) to you.
c) Your problem appears to be that Windows has somehow recognized the camera (associated some default driver with it) and is not loading the HP software to access it. So you end up with the camera appearing as a simple USB hard drive.
Now I know zip about this camera, but it may be helpful to open the device manager and check to see if the camera appears there. It may actually appear with a ? next to it indicating that Windows did not load the correct driver for it. So, make sure its really the camera entry and if so, delete it! Then exit the device manager, and reboot. Once the system is up, connect the camera and observe what the system is telling you. It may ask for a diskette or CDROM etc.
Use the HP driver disk and hope that its there.
Alternatively, unistall the HP software, and check the device manager to remove any entry with the name of the camera. Then read the installation instructions of the HP camera software. Does the software have to be installed before, or after you connect the camera. Getting this wrong is probably what got you into this mess in the 1st place.
If this does not work, then you need someone with stronger zuzu than me, or you can just reinstall Windows and get it over with.
**vp