Buyer Beware At CalcPro

[J.C. Randerson]

Ordered several books and a calculator case from CalcPro, www.calcpro.com. After nine months, I've received one book. Every time I've called or emailed the owner/manager, Paul Nelson has one excuse or another as to why I haven't gotten them. Buyer beware!

J.C. Randerson

[Iqbal]

Hey thanks J.C. I was just about to buy a hardcase for my 42S.

[John Cadick]

Iqbal:

I have been buying from Paul Nelson (CalcPro) for several years and have never had a bit of trouble. Paul is occasionally somewhat disorganized, but he is honest. I bought the hard leather case from him for my 42S (which you sold to me) some time ago. It is beautiful.

John

[J.C. Randerson]

Giving him the benefit of the doubt, that you're correct in the analysis that he is "disorganized" yet "honest", it's still a surefire way to ruin a business. I'm done with him.

J.C. Randerson

[Iqbal]

Hi John, Glad to hear from you. I'll drop Paul an email before I purchase. Thanks.

[Wayne Brown]

Quote:

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I have been buying from Paul Nelson (CalcPro) for several years and have never had a bit of trouble. Paul is occasionally somewhat disorganized, but he is honest.

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Yes, that's been my experience too. Paul always (eventually) sent the items I ordered. If something is out of stock and hard to find he keeps looking for it until he finds it, even if it takes a long time. (On one occasion it took so long I forgot I had ordered anything! It was a nice surprise when it arrived. :-)

[Paul Nelson]

Thank you to those that responded to Mr. Randerson's note. Mr. Wayne Brown probably said it best, unfortunately, that I have had times of disorganization but I believe and hope that others have found that CalcPro is operated in an ethically and honest manner.

Quite frankly, I have responded to Mr. Randerson to resolve a problem with a shipment that never reached him. I offered, rightfully so, to send a second shipment for books now on back-order that I am waiting to receive myself. I guess he feels I have fed him a line since he has posted his problem to all. I look forward to finalizing this with him directly.

I felt this needed a response and I would love to elaborate further. I thank all of my customers and try to support the HP calculator business as much as possible. With some new developments, I am looking to 2004 as a positive year for HP calc's.

Best to you and happy holidays.
Paul Nelson

[John]

I bought a case a few weeks ago from CalcPro. After not receiving it I called a week later and was told they were out of stock. He apologized because he didn't realize they were out of stock when I ordered but he was expecting a new shipment the following week. He sent it to me the following week and waved the shipping costs for his mistake. I thought he did the right thing and I will definitely buy from him again in the future.

Edited: 11 Dec 2003, 9:08 p.m. after one or more responses were posted

[Virgilio Guillen]

I have bought diferent items from Paul Nelson during the last year and i have allways received great service from him.

Virgilio

[Michael C]

I also have been disappointed in the delay in getting books from Paul Nelson, about 6 to 7 month delay for 5 books.Because of the the delay he said he would wave the postage (I live in Australia), I thought that's pretty good and was happy until I received my mastercard statement and he had charged me full price. I rang him up and he said he would refund me the postage, a month went by so I emailed him a couple more times and still nothing and I received the books in March this year.

So I too say buyer BEWARE or very patient.

Michael