CD audio won't play



#2

Here's the scoop and what I have:

1. HP Pavilion 8860
2. ASUS A7V-VM (GAS, GLAS) oem motherboard with onboard sound
3. Onboard sound was VIA, KM133A chipset
4. Phoenix BIOS, recently updated
5. Processor is AMD Athlon 1G with 128 meg PC133 SDRAM
6. Graphics = AGP 4X, TNT2 Nvidia Vanta
7. HP CD Writer Plus LG CD RW- CD 8080B, Hitachi DVD ROM GD-7500
8. *** I installed PCI Turtle Beach Santa Cruz soundcard
9. I had removed the VIA drivers, and disabled the onboard sound in the BIOS per instructions.
10. Sound works fine for MP3, games
11. No sound from audio CDs, in either the CD RW or DVD – they won’t play in mediaplayer, realsound, etc.
12. No sound when I plug headphones in the CD burner drive
13. DVDs play OK, sound included, in the DVD drive.
14. CD ROMS seem to read data OK, and I can burn data on a CDR OK.
15. ASUS HP oem motherboard had onboard sound - I disabled in the BIOS
16. CD ROM jumpers – I have tried leaving them in the motherboard, sound card and disconnected – no difference.
17. Games that require sound from CD don't seem to recognize a CD's in the drive.

Any ideas? Hate to take this to the shop!


#3

Did I miss this introduction? :-)


#4

Hi, Gene;

I thought I could ask him to find a seat, look around for someone he recognizes and, if he sees he's got into the wrong party, let's invite him to stay!

Isn't it the American spirit? <8O)

Cheers!

luiz C. Vieira - Brazil

#5

Hi;

I'll try to put my own experience and a bit of knowledge, but it doesn't mean I'm taking your precise situation, O.K.? It's a general view. Let's see; you wrote:

2. ASUS A7V-VM (GAS, GLAS) oem motherboard with onboard sound

3. Onboard sound was VIA, KM133A chipset

4. Phoenix BIOS, recently updated

5. irrelevant

6. irrelevant

7. irrelevant

8. *** I installed PCI Turtle Beach Santa Cruz soundcard

9. I had removed the VIA drivers, and disabled the onboard sound in the BIOS per instructions.

10. Sound works fine for MP3, games

11. No sound from audio CDs, in either the CD RW or DVD – they won’t play in mediaplayer, realsound, etc.

Have you checked for audio cables? Some of them have a different location for ground and signal wires.

12. No sound when I plug headphones in the CD burner drive

This is the "weirdest" symptom of them all. You mean you put an audio CD at the CD recorder and get no sound from its own headphone plug? Id you check if CD is actually "playing"? I mean, does any LED/blinking LED signals it is happening anything?

13. DVDs play OK, sound included, in the DVD drive.

14. CD ROMS seem to read data OK, and I can burn data on a CDR OK.

15. ASUS HP oem motherboard had onboard sound - I disabled in the BIOS.

Have you checked what sort of devices are installed in your O.S. check list? What O.S. are you running?

16. CD ROM jumpers – I have tried leaving them in the motherboard, sound card and disconnected – no difference

17. Games that require sound from CD don't seem to recognize a CD's in the drive.

Seems that logical connections (flat cables) are fine, but you may still have a configuration OR driver problem.

Any ideas? Hate to take this to the shop!

In cases like this, I take a bunch of free time, uninstall everything, remove all boards, and go babe-steps mode ON: one driver and one device at a time. I experienced Plug&PRAY (yes, plug&PRAY) conflict when everything is detected at the same time, but when boards were installed and detected one at a time, interruptions and DMA were satisfactory set at BIOS and correctly followed by O.S. (in this case. MS related O.S.).

Hope this helps a bit... In time: have any HP calculator at home? Office? Anywhere? Ahn?

Luiz C. Vieira - Brazil

(sorry, guys, could not resist...)


#6

I think maybe the system has no information regarding WHICH CD drive to use to play audio CDs. There is no ambiguity regarding which to use to play DVDs or to burn CDs but either one could play audio CDs and for some reason the system doesn't know which one to use. Once it does know, it probably doesn't need the audio cable connected - Windows nowadays seems to default to playing audio CDs digitally (raw read through the data cable) rather than the old fashioned way. I believe that fact is part of the "Napster" conspiracy. At the same time, your DVD drive is required to note whether you play DVD movies with different Region codes, and only allow you to change regions so many times (5?) until it stops changing and only works with the last region.

#7

This is my area of expertise (computers).
Chances are, your cd rom drive isn't plugged in. (WEll it is plugged in, but not all the cables are plugged in) To play Audio CD's in your CD-ROM, you must connect a cable from your CD Drive to your sound card (generally they are blue). I believe the cable comes with the sound card.
hope this helps
-ben


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