Re: just ugly



#12

I agree with you Patrick & Wayne. That has got to be the most eye effending thing I have ever seen.

Whomever designed that thing must have been on some wierd drug that affects eye sight.

Luckily it is a 12C. If that was a 41 and I had to spend the time I have programming my 41 I probably would be seeing white flashes for days after a heavy session of banging on the keyboard.

HP has lost its way and I have no confidence that they will find there way back to a simple utility device that does a job. This is just sad.

HP is just another PC box company thanks to Carly.

There is no way I am going to buy one.

Chris


#13

If they fired any and all designers of their recent calculators, they'd improve 100%.

Consider:

12c platinum - enough said.

49G - Frozen Hampster? Terrible contrast of shift functions?

10B - who on earth thought teal would work on a dark background?

32SII - teal again?

48GX - I consider the colors a step back from the 48SX and 48S

Why not just make things that work?

Who needs to hear this and how do I/we speak to them?


#14

>Who needs to hear this and how do I/we speak to them?

Your question makes the assumption that someone at HP cares. I'm convinced they don't.

And it was such a nice company before. Here's a paragraph from the HP-65 Owner's Handbook (July 1974), which pretty much shows the enormous difference in attitude since then:

"If the manual does not answer all of your questions, contact your nearest HP Sales and Service Office, or, if you are in the U.S. dial (408) 996-0100 and ask for Customer Service. We want you to be completely satisfied with your HP-65."

Can anyone imagine finding _that_ today? Too bad Messrs. Hewlett and Packard aren't running the company anymore.

-Ernie


#15

You can convince HP like this:

1. DONT buy their crummy HP home PC's that they sell to the masses, and if you know any masses personally, tell those masses not to buy crummy HP home PC's, and tell them why.
I have seen people buy them and be fairly unhappy. The same brain-damaged losers that designed the last of the calculators have also put out a fairly unpleasant combination of popup advertisements, bad software, and lack of help on those #$%#$% trash HP home PC's. You would do MUCH better not to buy one.

2. DONT buy their latest calculator garbage like 48G+, and if you own one, SELL IT, to reduce HP's profitability.

3. IF YOU ARE AN ENGINEER, DONT buy their test equipment. Need a scope, and RF generator, a spectrum analyzer? Just buy somebody else's.

WHAT'S THAT SPELL? bye bye customers. If all the customers say 'bye bye' thats got to have an effect, someday, when the crooks in the boardroom run out of stock swindles to feed their paychecks.


#16

The 48 series is not garbage. If you don't like RPL, well, but it is not garbage. If you don't like its colours, well, but it is not garbage.
The fact: one of the most powerful calculator in the world.

Greetings

Raul

#17

>You can convince HP like this:

Unfortunately, none of those methods would tell HP _why_ customers are unhappy. It takes actual communication between customer and manufacturer, using one-on-one talk, to drive the point home. If HP's profits suddenly disappear, the company disappears and we've gained nothing.

>1. DONT buy their crummy HP home PC's that they sell to the masses,

Oh, I haven't bought one ever. I'm a Macintosh user myself. 8^)

>2. DONT buy their latest calculator garbage like 48G+, and if you own one, SELL IT, to reduce HP's profitability.

Norm, I fail to see how selling a calculator you've already bought and paid for would hurt HP's profits. They've made their profit already (as soon as you ka-chinnng flash your credit card). They don't care if you use the machine, give it away, use it as doorstop, or drop it from the top of the Empire State Building.

>3. IF YOU ARE AN ENGINEER, DONT buy their test equipment. Need a scope, and RF generator, a spectrum analyzer? Just buy somebody else's.

Unfortunately, HP _does_ make good scientific/technical equipment, and it's hard to find others as good as theirs.

No, what we need is a friendly ear somewhere at HP -- someone who will listen carefully, take notes, really care, and take whatever action is necessary to satisfy the customer's needs. The trouble is that that person seems to be on sabbatical or got fired!

-Ernie (Just my 2 cents)

#18

Sorry Norm, I can't agree with you here.

1. DONT buy their crummy HP home PC's that they sell to the masses, and if you know any masses personally, tell those masses not to buy crummy HP home PC's, and tell them why. I have seen people buy them and be fairly unhappy. The same brain-damaged losers that designed the last of the calculators have also put out a fairly unpleasant combination of popup advertisements, bad software, and lack of help on those #$%#$% trash HP home PC's. You would do MUCH better not to buy one.

What should we tell them? That their PC's are crummy? Or not to buy their PC's because we don't like their calculators?

It's been a while since I've used an HP PC. Are they really worse than everything else out there or are they all this bad?

2. DONT buy their latest calculator garbage like 48G+, and if you own one, SELL IT, to reduce HP's profitability.

Sorry...I like the 48; a lot of other people do too. Many of us consider it the Last Of The True HP's.

3. IF YOU ARE AN ENGINEER, DONT buy their test equipment. Need a scope, and RF generator, a spectrum analyzer? Just buy somebody else's.

WRONG! Agilent now has the old HP Test & Measurement business. Agilent != HP. Two separate companies. By all means buy Agilent whenever possible. (They make dandy LED's too.)

WHAT'S THAT SPELL? bye bye customers. If all the customers say 'bye bye' thats got to have an effect, someday, when the crooks in the boardroom run out of stock swindles to feed their paychecks.

A little angry, are we? If the customers go bye-bye will HP management ever learn why? And that would kill their calculator business as a side effect. Sinking the ship is kind of a drastic way to kill off the rats.

How about this: if you don't like what HP is doing with their calculators, buy someone else's. Then write a polite letter to Carly, explaining what you bought, why, and why HP machines are not meeting you needs. Send a copy of the letter to that guy who's in charge of the calculator business, I forget his name, you know, the guy who keeps issuing all those press releases.

You may get just a form letter back, but at least you'll have the satisfaction of having taken the high road with your complaint. And maybe, just maybe, someone may listen.

Sorry to get down on you like this, but I usually like your posts and I feel this one is way, way off the mark.

- Michael


#19

It's too bad the calculators didn't go with Agilent, they are set up to sell to a small but discriminating market. I was poking aroung the Agilent website a while back and they had some information files on porting HP85 programs to their VXI systems. Imagine anything like that on HP's website today! (Does anybody know if there are still some old goodies on any HP FTP site?)

#20

I think it is an unfair comparison to look at the HP-65 handbook and point to the level of customer service it supports.

I'd wager that most people here would scoff if asked to pay the equivalent in today's dollars what that machine cost for a unit with similar quality and functionality. HP's products had a higher profit margin in the past, which allowed them to offer the services they did. Today, expectations are that calculators are cheap. You can't fuel a huge customer support department based on the money people are currently willing to pay.


#21

>I think it is an unfair comparison to look at the HP-65 handbook and point to the level of customer service it supports. [snip] . HP's products had a higher profit margin in the past, which allowed them to offer the services they did. Today, expectations are that calculators are cheap. You can't fuel a huge customer support department based on the money people are currently willing to pay.

Good point. But the point I'm making is that, although the level of Customer Support offered originally for the HP-65 was extremely high, the level of today's support is virtually zero. Heck, there doesn't seem to be even an email address anywhere to voice your opinions, compliments, complaints -- whatever -- about HP calculator products.

Today it's considered okay to sell calculators without a decent manual. Need a manual? You better have access to the Internet so you can download a huge PDF file that probably won't answer all your questions. Is this level of "support" acceptable?

But you're right; today, no company would publish the CEO's private cell phone number so that any Joe Schmoe with a question can call for help at 3:30 AM.

-Ernie

#22

>Luckily it is a 12C. If that was a 41 and I had to spend the time I have programming my 41 I probably would be seeing white flashes for days after a heavy session of banging on the keyboard.

Especially if using the calculator outdoors on a sunny day, which the LCD display encourages.

It isn't just ugly -- it's STUPID to use a light-colored background. I wonder who was the "creative genius" who designed it.

-Ernie


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