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Re: if hp made toasters



#7

that's why i grill my toast. i seriously considered buying a dualit for about 5 minutes then came to my senses...
anyway, consider this;

"The sucess and prosperity of our company will be assured only if we offer our customers superior products that fill real needs and provide lasting value, and that are supported by a wide variety of useful services, both before and after sale."
Statement of Corporate Objectives. Hewlett-Packard, 1977.


#8

Hugh, thank you for posting the quote. I was thinking of doing the same thing myself. This seems to be a much better business philosophy than what is practiced today. Now, it seems companies try harder to meet the expectations of their shareholders than they do trying to meet the needs of their customers.


#9

Of course companies try harder to meet the shareholder expectations than customers. It is not hard to understand why.

You must keep the shareholders happy with stock growth, dividends, profitable forecasts, and strong business plans. If you don't, and they lose confidence, your company can lose half its value in a heartbeat. Then you are done and have to sell out or fold up the tent and go home.

Now, keeping (or delighting) customers satisfied is one component of the above factors in shareholder satisfaction and confidence. People buying your product is a key to staying in business, right ? Not doing so will slow or stop the growth and profit. However, this is usually a slower process than losing shareholder confidence and there is time to correct it over time. (Hope springs eternal for consumers. After all, how long have we all been patiently waiting for another great calc ?))

...but make no mistake, the shareholders hold the reins in most companies and the CEO's know it.

#10

"The sucess and prosperity of our company will be assured only if we offer our customers superior products that fill real needs and provide lasting value, and that are supported by a wide variety of useful services, both before and after sale."

***********

That's the dumbest thing I ever read in my life. Whoever wrote that is fired. I dont care if its the last thing I do here, in my company we care about ONE SHAREHOLDER and that shareholder is ME.

If I cant make $100 Million take home this year by my salaries and options, then I'll write in bonuses for each division I sell off to a competitor. Its about time you people took a page from my book, and learned that customers are the LAST place to go if you are looking for some quick easy money.

Customers are WAAYYY too demanding and picky, and they expect service after the sale, and they are slow to part with their bank balances. Backroom merger deals are much quicker for fattening up my wallet.... errr my purse....


- Carly


#11

I can't believe you really took time out to respond to all of us loyal customers to enlighten us. You are the Great one. Don't hesitate to continue to wipe your feet upon my coat. You are certainly welcome to grind your heals into our backs as you trod accross us on your way to and from your bank. I love to hear your laughter as you hear us moan. We are after all, just a bunch of babies wanting a new rattle.


#12

LOL

bunch of babies want a new rattle.

LOL

no rattle for you, customer.


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