any experience with Jornada replacements?



#2

Just got off the phone with the new HP. Getting an in-warranty replacement for my Jornada 565.

About 1/2 inch in a vertical line on the left half of the screen is blank - nothing displayed. Don't think I've particularly mistreated this unit...I carry it alot and it does sometimes get bumped, but haven't thrown it against walls or anything.

My concern is that they are "going to look over the unit returned" and if they decide the damage was customer caused, may call me back to have to pay for the replacement. How do I know whether this was caused by "misuse" etc.? They could tell me it is even though I don't think I've been abusive, etc. with it.

Anyone have any experience with this sort of HP replacement?

good points: Easy to get hold of an HP person...very nice and helpful...the replacement will arrive next Tuesday...I then ship my bad unit to them...very simple.

Thoughts?
Gene


#3

I've not had any direct experience with jornada replacements- but I did have this argument with visor once.

The hardware is designed to carry in a pocket, purse, or pouch daily- all the time. that's the *point* of the device. Normal use includes some amount of bumping. Not dropping off a balcony or throwing your backpack on the floor, but some impact is goign to be normal.

That made sense for the visor rep I talked to and I got a replacement for a flaky power button pretty fast.


Possibly Related Threads...
Thread Author Replies Views Last Post
  First experience with a slide rule aurelio 27 2,415 08-17-2013, 01:16 PM
Last Post: Garth Wilson
  HP Jornada 800 - OmniSolve Mike T. 1 282 04-13-2012, 02:17 AM
Last Post: james summers
  Experience (Learning) Curve Program for HP-41C/CV/CX Chris Catotti 1 357 09-20-2011, 01:46 PM
Last Post: Frido Bohn
  Eric's overlay - my experience and suggestions Cristian Arezzini 5 554 06-20-2011, 05:37 PM
Last Post: Gerry Schultz
  WP 34S experience (cable, flashing, overlay, etc) JayV 2 389 06-14-2011, 02:44 AM
Last Post: Marcus von Cube, Germany
  Wp34s - my flashing experience Cristian Arezzini 5 542 05-24-2011, 01:18 PM
Last Post: Tim Wessman
  Mostly OT: What's your experience with LED flashlights? Paul Brogger 39 2,687 07-29-2010, 01:38 PM
Last Post: Ren
  OT: Jornada 680 communication problem Karl-Ludwig Butte 1 330 06-14-2010, 03:32 PM
Last Post: Karl-Ludwig Butte
  Woodstock feet replacements? Michael Meyer 6 600 10-09-2009, 05:15 AM
Last Post: Vieira, Luiz C. (Brazil)
  the experience of programming: old vs. new Glenn Becker 27 1,922 06-06-2009, 07:11 PM
Last Post: Egan Ford

Forum Jump: