So, after getting an HP 15 shipped from Samson Cables to Canada, one of the two I ordered has a faulty Enter key. It clicks, but does not always register. It is serious enough that the person I gave it to is actually giving it back to me in frustration. This was a gift to a customer, so you can imagine my chagrin.
Samson has said that they can't do anything. They can't get any more calculators, and that I need to go to HP direct.
So, I contact HP 1-800-DO-LITTLE customer support line, only to be told that there is NO warranty for a product out side the US that was sold only IN the US. Really? I have a US mailing address, what does it matter where the darn thing was bought or shipped to?
Can anyone help me out here? What am I supposed to do? I am really disappointed with HP's patent pending support.