HP statement on HP 35s



#28

Directly from HP's Website:

"HP Calculators have a legacy of quality, reliability and accuracy. Our goal is to only sell products that meet these exacting standards. Unfortunately a small percentage of our newly launched HP 35s Scientific calculators have been found to have a cosmetic defect. For this reason, HP is holding all orders of HP 35s models until the issue is fully researched and remedied. We are happy to take pre-orders and notify you when the new products are available. Thank you for your patience and loyalty."


#29

Well that's not exactly helpful is it?
Wyy can't they just come clean and tell us exactly what the 'cosmetic defect' actually is?

#30

Guessing: It's either the display alignment or some sort of assembly issue that puts pressure on the display or some other cosmetic issue.

Don't know.

But complaining when they admit something might tempt them to be less informative in the future. Slight :-)


#31

I think some workers in China got a hold of some TI labels and replaced HP label with TI label. Now would not that be funny.


#32

Quote:
I think some workers in China got a hold of some TI labels and replaced HP label with TI label. Now would not that be funny.

Ah, but who would be the more offended? ;-)
#33

All I'm saying is that it would be nice to know.
'Honesty is the best policy' and all that.
At least they *did* say something quickly and publicly.
#34

I have two with a crooked display. When I called HP about an exchange, I was told to ship them to Oregon at my cost, then upon receipt I'd get replacements in two weeks. Years ago, they'd send you a prepaid return box and a replacement in just a couple of days. I ended up fixing them myself, so it's too late to post any pictures.


#35

Quote:
I have two with a crooked display. When I called HP about an exchange, I was told to ship them to Oregon at my cost, then upon receipt I'd get replacements in two weeks. Years ago, they'd send you a prepaid return box and a replacement in just a couple of days. I ended up fixing them myself, so it's too late to post any pictures.

How did you fix the alignment? Is it very difficult? I've got one that's slanted, but really like the calculator and would like to keep it (as well as not have to go through problems with the return procedure).

Thanks!


#36

This is what I did, although you risk voiding your warranty or breaking something. One poster said he broke the power wires and had to resolder them. I learned from his mistake and didn't do any damage.

- Remove the battery cover and the 4 rubber plugs. I had to kind of dig them out with a needle.
- Remove the 4 screws under the plugs.
- Carefully peel off the rubber strip at the bottom and remove the 2 screws under it.
- You can snap the case open at this point (there are 3 plastic catches
- Lift up the LCD, turn it over, hold the metal plate, and give the glass a good hard twist.
- Drop the LCD back in, check alignment and repeat twist (several times).
- When you're satisfied, put everything back the way you found it.

Good luck.

#37

Quote:
Wyy can't they just come clean and tell us exactly what the 'cosmetic defect' actually is?

I think it's the crooked serial number stickers.


#38

Quote:


I think it's the crooked serial number stickers.



You could be right about that...
However, I don't recall a similar announcement about the crooked serial numbers on the 50G.
#39

I think I was one of the first here to place an order through Samson Cables--indeed, I think I brought the availability there to the Forum's attention. Despite other folk's problems I got my 35s reasonably on schedule and in good shape. LCD is straight, and I have had no bad keypresses, though some have reported that.

I was hoping the statement would've acknowledged some of the functionality issues we have noted here--the persistence of the cosine bug, the loss of direct polar conversions, an incomplete set of commands to work with complex numbers, and, for the coding geeks in the group, the major headaches in entering hex numbers.

Apart from that, I am glad the HP is noting and responding to some perceived problems. For under 60USD, I think it is a damn fine calculator. I must admit I haven't enjoyed a calculator quite so much since the excitement of my first 41CV in 1984. (Actually, not true--since I have discovered SysRPL the 49G+ has gotten a great workout.)

I hope this community supports the manufacture of this machine so there will be some motivation for an improved version in the near future.

Les

#40

I noted that, in mine anyways, the LCD tends to bleed when touched. At first I thought it was poor quality materials, but then I noted that it only bled on the right hand side. The left hand side was more "rigid".

I suspect that as others have noted, it is the display. Other than that and the stick on serial number (mine is crooked, too) I really like the unit. If only it could do timed/calendar functions and had grater textual abilities. That's OK, its still a step up from my 12c.


#41

I got mine from buy.com a couple days ago. The display is aligned well, but I noticed it has a glossy face, and reflections make it hard to see the display sometimes. All my other HPs are matte.


#42

Now that could be a real design issue with the faceplate!

Other early birds, are your faceplates glossy, or matte?


#43

I doubt this is it. The screen is EXACTLY the same as on the 33s. No more or less glossy.


#44

Woops... I would withdraw my earlier comment, but that would leave everyone wondering what was said.

I originally thought Earl was saying the faceplate was glossy, not the display. I was saying an irregularly glossy faceplate could be an actual design flaw with the faceplate, as HP has mentioned as the reason for the halt. I don't actually have a 35S yet, so I am only going on what others are saying, and in this case, I kissed a snake (made a mistake).

It seems it would have to be something pretty major to cause HP to stop selling. Based upon their offerings of recent years, I would tend to think that a slightly misaligned display is within HP's bounds of acceptable quality. Of course they could be trying to turn over a new leaf.

#45

Hmmmmm . . .

Mine from H-P's SMB store is fine.

The one from Wal-Mart Online is still in the package, and I can't tell whether there's an alignment problem.

Re: return -- I'd paraphrase something about having to pry it from my "cold, dead fingers", but that would be overstating things a bit.

#46

This statement is directly from HP's website eh...

Could you provide us with the link please?

Thanks

AJ


#47

Quote:

This statement is directly from HP's website eh...

Could you provide us with the link please?

Thanks

AJ



Seconded!
If this on HP's website, they have buried it deep.

#48

Good morning. I am writing this very slow, so I hope my english is more readable.

I am very lost as to what is going on. In reading the threads today it seems as if HP issued a recall on the 35s, not just a stop in the sales of them. Is this true? Also, it seem that they have disclosed what the issue is, and have announced what the issue is. Pardon my ignorance, maybe I have missed it here, but what is the issue? I have seen posts about glossy displays (no big deal to me), glossy face plates (no big deal to me), but can anyone confirm what the issue really is from HP's perspective?

How was that? Easier to read and not so broken up sounding?


#49

I think your English is fine :)
There is confusion about what is going on.
The person who created this thread suggests HP have said something, but I can't find any such statement on their website.
Is it a recall, or a suspension of production? It's not clear from what I've seen.

Samson Cables have this on their site

Most vendors now have 35S's as being 'out of stock'.
And thats about as much info as we have until someone can provide an actual link to something 'official' from HP.

So I don't think anybody can confirm anything.
Sorry I can't be of more help than that.

'The truth is out there...'


#50

I'm tending to agree with Matt here,

1. I see no evidence at all of a product recall - and this would be pretty obvious so can people stop saying this.

2. I see no statement from HP as to any problem whatsoever other than them being out of stock. Where is the official statement saying they are 'withdrawing' the product? No where me thinks.

3. What I do see are a handful of users with some minor problems, some with real issues and some with at best constructive moans.

4. Statements made by third parties quoted on this forum are not statements from HP so I would suggest again they are at best someones opinion, with motivations i can only begin to guess at.

HP have created a good product which most of their loyal users have been waiting for - for ages, it might not be perfect but guess what - NOTHING IS.

I can't understand why a community of HP enthusiasts are so eager to stick the knife into a new HP product, guys and gals if I am missing something here please let me know, and again - I ask if anyone can direct me to any official HP release then by all means do so and I will eat my words.

(i'm not sure how I do this electronically but I 'm sure someone will suggest a method)

AJ


#51

You are right!

But some people, even [ ;) ] among HP calc enthusiasts are absolute perfectionists.

I just hope they allow their HP calculator enthusiasm to outshine their perfectionism...

... I mean yeah, they should have made the 48G out of case hardened steel, thick glass windows, with vibration damping springs to hold the breadboards in place so that when I'm dumb enough to drop it, only the floor... or someone's toe... is dented, and not my LCD display.

Nah, I think the 35s is fine as is, unless there are some really annoying software or firmware bugs like pressing TAN gives you sine or something like that.

#52

Where is this statement on HP's website?

I've taken phrases from this statement and searched for it in all of HP U.S. Here is an example of one of the search results:

No search results were found that match "Our goal is to only sell products that meet these exacting standards".

I checked the HP Newsroom and it's not there. I've looked on the replacement programs and product recalls page and there is no mention of it.

Home and Home Office shows that the HP 35s is out of stock. Small and Medium Business is still taking orders and currently shows a shipping date of 8/8/2007.

There is no evidence on any HP website that I looked at of some sort of temporary HP 35s product withdrawal.

Please provide the URL where this statement comes from.

Thank you.


#53

I saw HP's statement about holding orders for the HP-35s early on Aug. 2 on their website. I went to the HP-35s section and clicked on 'BUY' and the statement in George B. post at the top of this thread was displayed. The statement has since been removed from HP's site.

#54

Indeed, the text quoted at the top of this thread was posted by HP on their S&MB site. When I attempted to order another HP 35s directly from HP's S&MB site on August 2nd, that was the message HP posted.

I don't fabricate. And I'm not that creative.

I PLAGIARISED it word for word from HP.


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