I'm ready to start cleaning the amazing amount of goop out of my 9810 printer and repairing the platen with cold shrink tubing, as described by Tony Duell. The specific part number he mentions is "3M 8242-8 Cold Shrink", but I can't find this anywhere. Most online sites seem to use different criteria; for example, shrinkcon.com specifies minimum and maximum diameters the tubing can handle, rather than part numbers.
If anyone could point me to exactly what to get, I'd appreciate it.