Hi all,
Mmmm... Seems that they don't know much about international trading... Ok they're in the States thus they won't probably know of Euopean regulations... but... they ask for $15 in order to cover Euro-VAT expenses + S&H from their "European affiliate"...
Quote:
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Diego,
The last email I sent you didn't seem to go through.
We are asking you to pay an extra $15.00.
Because you are purchasing from one of the European Union countries, your order will ship from our European affiliate. All customs taxes (VAT) will be paid by us. In order to process your order, your payment needs to include the shipping, customs taxes, and handling charges according to the following:
El costo del envío incluye todos impuestos de la aduana (IVA).
Le coût d'expédition inclut tous impôts de douanes (TVA).
Il costo di spedizione include tutta le tasse di dogana (l'imposta sul valore aggiunto).
$35.00 Standard mail, 2-4 week delivery (+ $15 each additional item)
$45.00 Expedited mail, 2-3 day delivery (+ $10 each additional item)
Please include phone number. This is required by international mail carriers.
Customer Support
Samson Cables
http://www.samsoncables.com/
http://www.hpcalculators.com
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Sure such "European affiliate" should have to know that Canary Islands (like Madeira or Açores) are excluded from VAT.
Whatever the case, what seems unconceivable is that they do behave with such a random procedure... asking for extra expenses to some customers while shipping others' orders... mostly once an order is marked as "PAID IN FULL"...
Still to see what they will say as I mail'em with this little Euro-taxes lesson... ;-)
Cheers!!
Diego.