Share my grief.... - Printable Version +- HP Forums (https://archived.hpcalc.org/museumforum) +-- Forum: HP Museum Forums (https://archived.hpcalc.org/museumforum/forum-1.html) +--- Forum: Old HP Forum Archives (https://archived.hpcalc.org/museumforum/forum-2.html) +--- Thread: Share my grief.... (/thread-204338.html) |
Share my grief.... - cbuhmann - 11-08-2011 Hi guys,
Now tell me guys, what can I do...?
Rgds Re: Share my grief.... - Frido Bohn - 11-08-2011 Sounds like a piece of Kafka... Re: Share my grief.... - Alexander Oestert - 11-08-2011 File a "Schadensmeldung" or "Verlustmeldung" or "Nachforschungsauftrag" immediately at your nearest DHL office. Feed them all the known information where you assume your package is, maybe that will keep the items from being send back. I'm also in Hamburg and I find it very interesting that DHL even tried to deliver the package to you and wanted to collect customs fees. I was never that lucky, I had always to go to the central customs office which is now based in Hafencity and 'bail out' my deliveries all by myself!
I've read about Samson Cables being very customer friendly and trying everything to get your items to you. If all fails, I have two and would be willing to part from one of them...
Re: Share my grief.... - John B. Smitherman - 11-08-2011 If you can find the name of a high level manager in DHL's organization I would write and call them to request that they intervene to try to solve your problem. Good luck,
John
Re: Share my grief.... - Thomas Radtke - 11-08-2011 Quote:If declaration and bill are visibly accessible from the outside, then DHL may cash the custom fees. I was lucky enough to have it delivered to me on a Saturday, which was a big surprise since I already considered it lost.
I underline your idea with the 'Verlustmeldung'. It's worth a try.
Re: Share my grief.... - Alexander Oestert - 11-08-2011 Quote:My last one was my 15c LE delivery from Samson Cables which must have looked just the same as Chris', I suppose. But I'm not complaining: I safely got mine! Office delivery - Frank Boehm (Germany) - 11-08-2011 Just a silly advice: If there is a risk of customs handling *never* use your office address as a delivery address. In most cases, you need to pick up the package at local customs and they will issue an invoice to your company (requiring ZOLL ATLAS number, Warentarifgruppe and so on) which could lead to all kind of taxing troubles. You might be able to talk them out of a company invoice when an invoice sheet with your home address is included - but that rarely seems to be the case. Re: Office delivery - cbuhmann - 11-08-2011 Hi all, I tried in the beginning nearly every day to call DHL, also at the hotline they could not understand. Seems that many others from Germany ordered their machines.
Rgds Btw: Here is the tracking ;)
Quote: Re: Office delivery - Alexander Oestert - 11-08-2011 Are you sure the parcel is still in Germany? Judging from your last tracking date I would guess it is back at Samson Cables. Have you contacted them about it?
Re: Office delivery - Borja - 11-08-2011 Samson Cables people are very friendly, so I would contact them. They made a mistake with my order. I had ordered two units and they sent just one. I emailed them and within hours there was a second package on its way. Of course it's frustrating to open the package and find out thay despite having paid for two units you get only one, but they really did their best to amend the problem.
In the worst case, if the package has gotten back to them, I assume they will accept to ship it back, with you paying just the shipping cost again, which is fair solution, after all they didn't refuse the package ;)
most likely back to the US already - Frank Boehm (Germany) - 11-09-2011 DHL tracking is nice and fun, but often misleading. Usually, foreign tracking numbers are not "compatible", so once the package is handed over, a new tracking number is attached (of course there is no way to find out that number) and the package status will not change (at least not until the end of the world). Re: Share my grief.... - Thomas Radtke - 11-09-2011 One thing I don't understand: How could a different person initiate a RTS? If the addressee is not available, usually a notice is left and the parcel goes back to the depot, waiting for you for a week or two.
The postman must have had a really bad day to not propose that option to the receptionist :-(.
Re: Share my grief.... - Maximilian Hohmann - 11-09-2011 Hello!
Quote: The postman can check one of several boxes on his mobile terminal: like "Nicht angetroffen" (adressee not present) or "Annahme verweigert" (acceptance refused). In the first case, a message will be left in the post box (or at the receptionists desk in this case) and the parcel will be stored at the nearest post office for a week. In the second case, it will go straight back to the sender. Oviously, the postman took the receptionists „I will not pay for this“ as a refusal. As others already said: Private stuff -> private address! But grief for a modern LCD calculator? Or even share this grief? Certainly not. Had it been a red-dot 35 in an unopened box, I might have shared some of your grief though...
Regards, max Edited: 9 Nov 2011, 9:42 a.m.
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