Last week I wrote about the form letter I got from HP regarding the future of calcuators there. The next day I got a survey request (has anyone else gotten these, from a company called tnsofres.com) from them, regarding my recent Customer Service venture, and I let them have it, letting them know I wasn't satisfied with their blatently incorrect statements and their vague comments in the form letter.
Today, I got the following:
Hello,
It is important to us that we answer your question. If you need
further assistance, please reply to this message, we will be
happy to
help you.
Sincerely,
Amanda
HP Consumer e-Support
Apparently my poor showing on the survey got someone's attention, since HP is now soliciting information from me.
Of course, my reply asked for more detail about the "upcoming" RPN calculator, will it be graphing or not, programmable or not, robust or like the HP-9x (i.e., not,) as well as some clearer information about tentative release dates.
We'll see. It's a bit comforting to have HP ask its consumers for advice. Then again, maybe it's just another ride on the merry-go-round.
--Tony David.