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Full Version: HP-35s shipping price to Europe ?
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Dear HP fans,

this is my first post although I have been reading this forum
regularly for some time now. To introduce myself, I'm a 33-yo
engineer living in Freiburg, Germany.
My interests include
music, photography, aviation and science & technology in general.

Now back to the topic:
I ordered a 35s from Samson Cables on July 15.

I paid $52.99 + $20 for shipping.

On July 17 they asked me for additional $20 for shipping.
I agreed so far.

Today I got an email requiring me to pay yet another $15 for
shipping. This seems a bit excessive to me.

AFAIK there are other European members of the Forum
who ordered a 35s from Samson Cables. Did all of you really pay
$55 for shipping ?

Thank you :-)

Etienne

Hi Etienne.

here follows a copy-and-paste of the confirmation e-mail from Samson Cables after my order I placed yesterday:

Ship From:
Samson Cables
1168 W. 11625 S.
South Jordan, UT 84095-7809
--------------------------------------------------------------------

Ship To:

Indesit Company SpA
Giancarlo Mattioni
Via L. Corsi, 55
Fabriano (AN), Italy 60044
ITALY

-------------------------------------------------------------------
Items Ordered
--------------------------------------------------------------------
(1) HP 35S RPN Scientific Calculator $59.99

--------------------------------------------------------------------
Sub Total: $59.99
Shipping & Handling (US International Air Mail (2-4 weeks)): $20.00
UT State Sales Tax: $0.00
Total: $79.99 (Pay Via: CreditCard)



As you can see, the S&H fees are 20.00 USD, and no additional fee has been required so far.

By the way, the shipping status reads "SHIPPED" as of today.

Hope this helps (and hope not to have any bad update ;-)

Best regards.

Giancarlo

Edited: 24 July 2007, 11:44 a.m.

As much as I've had good results with them, THIS is definitely puzzling. I saw the other thread about this. I just can't understand why any company would ask for additional shipping fees and then jack it up AGAIN. I mean, aside from piss-poor business practice, and alienating their sole customer base, it just doesn't make sense. They should know up front what the costs are, or tell international customers to get a quote.

Really, I just don't get it.

thanks,
bruce

Willkommen Etienne,

For your information, I ordered the calculator from Samson Cables on 15th July at the price of 52,99 USD, choosing USPS Shipping & Handling (35 USD). After they charged my VISA card, they sent me an e-mail with the USPS tracking number. In accordance with the USPS information, the package left the USA yesterday morning from San Francisco on its way to Split, Croatia/Kroatien.

They did not ask me to pay any additional shipping costs.

MfG

Hi all,

Mmmm... Seems that they don't know much about international trading... Ok they're in the States thus they won't probably know of Euopean regulations... but... they ask for $15 in order to cover Euro-VAT expenses + S&H from their "European affiliate"...

Quote:

__________________________________________________

Diego,

The last email I sent you didn't seem to go through.

We are asking you to pay an extra $15.00.

Because you are purchasing from one of the European Union countries, your order will ship from our European affiliate. All customs taxes (VAT) will be paid by us. In order to process your order, your payment needs to include the shipping, customs taxes, and handling charges according to the following:

El costo del envío incluye todos impuestos de la aduana (IVA).
Le coût d'expédition inclut tous impôts de douanes (TVA).
Il costo di spedizione include tutta le tasse di dogana (l'imposta sul valore aggiunto).

$35.00 Standard mail, 2-4 week delivery (+ $15 each additional item)
$45.00 Expedited mail, 2-3 day delivery (+ $10 each additional item)

Please include phone number. This is required by international mail carriers.

Customer Support
Samson Cables
http://www.samsoncables.com/
http://www.hpcalculators.com

________________________________________________________

Sure such "European affiliate" should have to know that Canary Islands (like Madeira or Açores) are excluded from VAT.

Whatever the case, what seems unconceivable is that they do behave with such a random procedure... asking for extra expenses to some customers while shipping others' orders... mostly once an order is marked as "PAID IN FULL"...

Still to see what they will say as I mail'em with this little Euro-taxes lesson... ;-)

Cheers!!

Diego.

Quote:
Diego,
...
We are asking you to pay an extra $15.00.

Because you are purchasing from one of the European Union countries, your order will ship from our European affiliate. All customs taxes (VAT) will be paid by us. In order to process your order, your payment needs to include the shipping, customs taxes, and handling charges according to the following:


Hi Diego,

in this case it is obviously an advantage (at least for me) that Croatia is not (yet) a part of EU. They shipped "my" HP-35s directly from the US. Now, I understand why they did not require any additional costs.

Sometimes a disadvantage transforms into an advantage.

Best regards,